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SHIPPING INFORMATION

FEDEX Holiday Schedule
Please follow this link for information of Non-Shipping days due to nationally recognized holidays:
FedEx Holiday Schedule

FEDEX Service Alerts
Please follow this link for information of any service alerts and delays that may be happening in your area. As a reminder, any delays due to weather related occurances, or other "acts of God" we or the shipping company, cannot be held responsible for:
FedEx Service Alerts

Free Shipping on Orders over $49

  • Free shipping only applies to orders shipped within the continental U.S. (Hawaii and Alaska are not included)
  • Sales tax is not included when determining if the order is over $49
  • This is an INTERNET ONLY SPECIAL (if you wish to get free shipping for a phone in order, the order must exceed $249)
  • Not applicable with other coupon discounts
  • Orders containing Closeout, Sale or Opportunity Buy priced items may be excluded from this special
  • We reserve the right to exclude additional heavy/bulky items at any time
  • Free Shipping rate is for non-expedited ground ONLY
  • NO SPLIT SHIPPING on Free Shipping Orders
  • Look for this icon: to determine if a product qualifies for free shipping

Shipping Delivery Times
Look at the delivery map below to show the estimated number of days for delivery. Ground shipping is not guaranteed. Please note the ship date does not count towards the number of days for delivery. Orders are processed usually within 24-48 hours of receipt, but often earlier. Neither Virginia Toy and Novelty Company nor any shipping company are responsible for any delays in shipping caused by weather-related issues.


Rush Shipping
If you require a specific delivery date, you should use air delivery options and let us know so we can accommodate your request. We can usually have the product delivered on the next day, if overnight delivery is used and the order is placed before 2:00 PM EST. Please call if you have any special requests or to ask if your order can ship by a certain time.

Shipping Cost
Cost of shipping depends on weight, dimensions, and distance of the package being shipped. The minimum charge is $7.95. Expedited (next day air, second day air, etc) will cost more. An estimate can be determined in your shopping cart online before you check out (you can access your shopping cart by clicking the View Cart button at the top of the page). A basic rule of thumb is to expect about 12-25% of your order amount (applies to regular price) as a guide for ground shipping. This is just an estimate!

UPS & FedEx 3rd Party
If you have your own UPS or FedEx Account number you wish to bill the shipping charges to, please call us and we will be able to assist you further.

REFUSED or UNDELIVERABLE SHIPMENTS:
Shipments refused or deemed undeliverable by either UPS, FedEx or USPS are subject to a 25% restocking fee plus the shipping charges (both to the customer and return to us) associated with sending your order. PLEASE NOTE: Timely deliveries of product hinges on UPS, FedEx or the USPS keeping to their posted shipping schedules. Rarely, but on occasion, deliveries are delayed due to "Acts of God", such as poor weather. If an "Act of God" is blamed by the shipping company for a delayed delivery and you miss your required in hands date, we will allow you to REFUSE the order (for that reason only), and offer a refund for the cost of MERCHANDISE only. Shipping charges (both directions) will NOT be refunded.

www.VirginiaToy.com
5823 Ward Court
Virginia Beach, VA 23455
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